How SIDEC Automated 20,000+ Space Bookings for Malaysia’s Semiconductor IC Design Park
SIDEC needed to manage shared rooms inside its semiconductor innovation hub without manual booking conflicts. See how Kawan Elite built a self-service booking system that automated 20,000+ reservations, sent 40,000+ emails, and gave admins real-time occupancy visibility.
20K+
Bookings Automated
40K+
Notification Automated
500+
Admin Hours Saved
Zero
Booking Disputes
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The Situation
A semiconductor innovation hub needed a booking system as structured as the ecosystem it supports.
SIDEC’s semiconductor hub in Puchong was designed to support meetings, collaboration, and ecosystem activities across multiple shared spaces and meeting rooms.
As usage increased, manual room booking became operationally risky. Teams had to check availability through admin, records could be missed, duplicate bookings happened, and disputes could interrupt daily operations.
The hub needed a governed self-service booking infrastructure where every room could be reserved transparently, confirmed automatically, monitored centrally, and managed on a first-book-first-served basis.
The goal was to turn shared workspace usage from manual coordination into a governed, self-service booking system.
Manual Booking Bottleneck
Room reservations depended on admin coordination, slowing down access to shared spaces.
Duplicate Booking Risk
Manual records made it possible for the same room or time slot to be booked more than once.
No Central Occupancy View
Admins needed one live view to monitor room availability, bookings, changes, and utilisation.
Weak Booking Governance
The hub needed a transparent first-book-first-served system to reduce disputes and keep operations moving.
What We Built
From challenge to execution
A structured breakdown of how Kawan Elite turned the situation into a working system — through clear actions, connected execution, and measurable outputs.
01
Phase 01
Systemising Room Governance
We structured a first-book-first-served booking flow for all public and internal meeting spaces.
02
Phase 02
Enabling QR Self-Booking
We created room-based QR booking access so users could reserve spaces without going through the front desk.
03
Phase 03
Automating Booking Updates
We automated confirmations, reminders, rescheduling updates, and change notifications for users and admins.
04
Phase 04
Building Admin Visibility
We built a central dashboard for admins to monitor room occupancy, booking details, and space utilisation in real time.
The Results
What the growth engine produced
20K+
Bookings Automated
Processed shared space and meeting room bookings through a self-service system.
40K+
Notification Automated
Sent confirmations, reminders, reschedules, and booking updates automatically.
500+
Admin Hours Saved
Reduced manual coordination, checking, reminders, and front-desk booking follow-up.
Zero
Booking Disputes
Created clearer booking governance through first-book-first-served room allocation.
Why it Mattered
SIDEC transformed shared workspace operations from manual coordination into a governed, self-service booking system that improved utilisation, reduced admin workload, and kept room access transparent.
Google Review
★★★★★
"
The result of implementing Kawan Elite's solution has been nothing short of remarkable. We have experienced zero disputes over meeting spaces, complete automation of the booking process, and a significant reduction in time previously wasted on mediating room usage arguments. This has freed up more time for me and my team to focus on higher-priority tasks, driving further growth and efficiency within our organization.
Nadia
Administration , Selangor Information Technology & Digital Economy Coporation (SIDEC)
★★★★★
View Google ReviewServices Delivered
What we used to get there
Project Evidence
From the engagement
Room selection interface built to make SIDEC’s shared spaces easier to access, manage, and monitor
Self-service booking flow allowing users to select available dates and reserve meeting rooms
SIDEC’s semiconductor hub provided the physical innovation space
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