Kawan Elite Satisfaction Guarantee Policy

(First-Time Customer Only)

At Kawan Elite, we have a proven track record of delivering great results and ensuring satisfaction for all our customers. We know this is your first time partnering with us, and we want you to feel confident every step of the way. That’s why ensuring you will always WIN matters to us.

Unsatisfied? Claim a 50% Refund

If you’re not satisfied with the outcome of your first project, we offer a no-questions-asked refund of 50% of the first project invoice. Our goal is simple: to make sure you feel supported, valued, and secure in your decision to work with us.

How It Works

  • Communicate Issues: If something isn’t right during the project, please let us know immediately so we can address it.
  • Request a Refund: If the issues persist and you remain unsatisfied, email support@kawanelite.com within 7 calendar days of project delivery to request your refund.
  • Refund Processing: We will process your refund within 7 business days of approval.

Eligibility

  • First-Time Customers Only: This policy is available exclusively to customers working with Kawan Elite for the first time.
  • One-Time Use: You may request a refund for your first project’s initial invoice, but this policy does not apply to any subsequent projects or invoices.
  • Refund Amount: The refund is limited to 50% of the first project’s invoice and excludes reimbursement fees like tools or third-party costs.
  • Claiming Refunds: Refund requests must be made within 7 days of project delivery.
  • Refund Process: Approved refunds will be processed within 7 business days.
  • Pause on Future Work: After issuing a refund, our working relationship will be temporarily paused. Future projects or collaborations will be considered on a case-by-case basis and subject to mutual agreement.
  • No Changes After Completion: This policy does not cover dissatisfaction arising from scope changes or additional requests made after project completion.

Our Commitment

At Kawan Elite, your satisfaction is our top priority. That’s why ensuring you will always WIN matters to us. We want you to feel valued and confident from day one.

Contact Us

For any inquiries, claims, or to discuss your next project, please contact us:

  • Email: support@kawanelite.com
  • Phone: +6017-7922540
  • Address: Level 24, MERCU MAYBANK Jalan Plumbun 7/102, Seksyen 7, I-city, 40000 Shah Alam, Selangor
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