5213%
ROAS
Industry Average : 500%
92%
Retention Rate
Industry Average : 50%
“They are like Marketing Guru to us by planning and executing the whole rounded marketing strategy. Thank you Kawan Elite”
Mr Jason Tee – Jaya Depan Group Founder
93%
NPS
Industry Average : 50%
56% Reduction
In cost per click (CPC) after Kawan Elite took over project.
124% Increment
Increase in leads generated per month for a high end B2C client.
303% Attendees
Target Achieved for Dubai Property Roadshow Event Attendees KPI at Four Seasons Hotel KL.
12% Revenue Increment
Achieved additional 12% month-on-month revenue growth for retail business
125% Booking Growth
Full MarTech implementation for Brunei Barber Chain, boosting growth by 125%.
#1 Search Ranking
For multiple clients, driving organic traffic and business through Google Search.
500+ Campaigns Ran
18-years track record
100+ reviews
In-house Team
Attention To Details Workflows
What do our website maintenance services include?
Our services provide a custom, all-inclusive website maintenance plan tailored to your business needs, ensuring a fast and secure site that delivers a seamless experience for your users.
As a full-service marketing technology agency, we also offer a range of additional solutions designed to optimize your website’s performance, helping you reach a broader audience and guide them towards conversion.
Content Update
Workflows
With routine updates during business hours, our team of developers ensures your website stays functional and secure. Whether you need to update images, edit content, or adjust links, our website maintenance services have the flexibility to meet your needs.
Here’s a quick overview of the updates included in our packages:
- Text: Add or remove content as needed.
- Photos: Add, delete, or apply basic edits to images.
- Pages: Add or remove pages, maintaining the current design structure.
- Navigation: Make simple adjustments, such as adding, moving, or removing navigation items.
- File Downloads: Manage PDFs and other documents by adding or removing them.
- Videos: Insert or delete pre-edited video content.
- Links: Add, edit, or remove links.
- Color and Background Images: Update or replace colors and background visuals.
If you have any questions about our regular updates, feel free to reach out to us online for more details.
Note: This is a sample list of services included in our website maintenance plans and not an exhaustive list.
Technical Maintenance
Workflows
Our technical website maintenance services ensure that your site remains secure, up-to-date, and optimized for performance. Regular updates keep your website functioning smoothly and protect it from potential threats.
Here’s a summary of the technical updates included in our packages:
- Software Updates: Regular updates for the website’s CMS, plugins, and extensions.
- Security Patches: Installation of security patches to protect against vulnerabilities.
- Backups: Automated daily, weekly, or monthly backups to ensure data protection.
- Bug Fixes: Identification and fixing of any site errors or broken functionality.
- Performance Optimization: Regular checks on website speed, ensuring optimal load times.
- SSL Certificate Renewal: Renewal and installation of SSL certificates for secure browsing.
- Server Maintenance: Monitoring and updating server settings to ensure uptime and reliability.
- Browser Compatibility: Ensure that the website functions correctly across different browsers and devices.
- Mobile Responsiveness Checks: Regular testing to ensure your website remains fully optimized for mobile devices.
- Broken Link Fixes: Routine checks for broken links and updates to ensure smooth navigation.
For more information or to discuss specific technical updates, feel free to contact us.
Note: This list represents examples of technical services offered in our website maintenance plans and is not exhaustive.
Servers and Hostings
Workflows
Our server and hosting maintenance services ensure your website remains online, secure, and optimized for peak performance. We provide continuous monitoring and management to ensure seamless uptime and reliability.
Here’s a summary of the server and hosting updates included in our packages:
- Server Monitoring: Continuous monitoring of server performance to prevent downtime.
- Uptime Management: Ensuring maximum website availability with 24/7 uptime tracking.
- Resource Optimization: Regular optimization of server resources to maintain fast and reliable performance.
- Server Updates: Installation of updates for the server’s operating system and software.
- Security Audits: Routine security checks to identify vulnerabilities and ensure compliance with industry standards.
- DDoS Protection: Protection from Distributed Denial of Service (DDoS) attacks to keep your website accessible.
- Firewall Configuration: Regular updates and monitoring of firewall settings to safeguard against threats.
- Data Backups: Automated daily, weekly, or monthly backups to secure your website’s data.
- Disk Space Management: Monitoring and managing disk space usage to prevent server overload.
- SSL Certificate Management: Installation and renewal of SSL certificates to ensure secure data transmission.
If you have any questions or would like more details about our server and hosting maintenance services, feel free to reach out to us.
Note: This is a sample list of server and hosting services included in our website maintenance plans and is not exhaustive.
Reportings
Workflows
Our website maintenance services include comprehensive reporting to keep you informed about your site’s performance, security, and overall health. Regular reports provide valuable insights to ensure your website remains optimized and secure.
Here’s a summary of the reporting services included in our packages:
- Performance Reports: Detailed analysis of website speed, load times, and overall performance.
- Security Reports: Monthly reports on security checks, including updates on patches and any identified vulnerabilities.
- Uptime Reports: Regular updates on website uptime, providing transparency on availability and downtime incidents.
- Backup Reports: Confirmation of scheduled backups and the status of recent data backups.
- Traffic Analytics: Insights into visitor numbers, traffic sources, and user behavior to help you understand your audience better.
- SEO Health Check: Regular updates on keyword rankings, SEO performance, and optimization suggestions.
- Broken Link Reports: Identification of broken links and recommendations for fixes to ensure smooth navigation.
- Error Log Reports: Documentation of any errors encountered on the website, along with actions taken to resolve them.
- Mobile Responsiveness Reports: Regular analysis of mobile performance, ensuring your site functions optimally across devices.
- Compliance & Security Audits: Comprehensive reports on website compliance with security standards and industry regulations.
If you’d like to learn more about our reporting services or have specific needs, feel free to contact us for further details.
Note: This is a sample list of reporting services included in our website maintenance plans and is not exhaustive.
Build & Implement
Workflows
Our developers bring the design to life, ensuring that the new site is fully functional, responsive, and optimized for all devices. We also integrate any necessary tools, such as analytics, forms, analytics, GA4 or CRM systems, ecommerce functionality, content management system and to enhance performance.
Ensure Perfection Before Go-Live
Workflows
Before launching, we conduct thorough testing to ensure that everything works seamlessly. This includes checking the page’s load speed, functionality, and mobile responsiveness. Once perfected, the landing page is launched and ready to drive results.
Content creation and optimizations
Workflows
Creating, producing, and publishing SEO content is streamlined and efficient with our SEO marketing services. Our search engine optimization company boasts an in-house team of skilled content marketers, copywriters, editors, and designers, ready to deliver. Prefer to handle content creation internally? No worries!
Here’s what you can expect:
- Track the ROI of each content piece
- Craft content for every stage of the funnel, from awareness to consideration
- Receive feedback, suggestions, and more through our project management system
With expertly crafted SEO content that resonates with your audience, your business can boost search rankings, drive more traffic, and increase conversion rates. Plus, you’ll strengthen your backlink profile, helping you rank for more competitive, high-converting keywords on search engines.
Elite Web Maintenance Services
To Keep Your Website Running Smoothly
Your search for Web Maintenance Services ends here
When your company partners with Kawan Elite, you
Recommend for company need build customize website with booking & appointment function to serve their customer better.
Tyger Lee
CEO, ITRecycle.com.my
Most importantly is the business results that KawanElite have created, more than 400% growth on the first trial, i cant wait to see what ...
Vince Lee
Group CEO, Pasaraya Rakan
Kawanelite is not only a website developer to us but more likely a Marketing Guru by planning and executing the whole rounded ....
Jason Tee
Managing Director, Jaya Depan Group
The result was fantastic and it draw quality leads to the event throughout the 2 days event. I get both buyers and agencies who seeking collaboration....
Justin Low
Sales Director, SignatureHomes (Dubai)
Unlock a 18% Increase in Conversions Kawan Elite’s Web Maintenance Services
Choose Kawan Elite, a dedicated website design company, to solve your business’s marketing techonology challenges and achieving superior results
Dedicated Account Manager: Successfully Executed more than 500+ digital marketing technology campaigns
Forefront workflows: For optimizing, measuring, and reporting ROI
In-Depth Analysis: Of your business goals, industry, and competitors
Comprehensive Support: In-house project management software, 24/7 help desk, and direct client phone line
In-House Marketing
Limited Resources: One or two team members trying to keep up with fast-paced marketing advancements
Insufficient Analytics: Lacking a comprehensive suite for measuring and improving campaign performance
S.M.A.R.T. Goals: But limited resources needed to execute
Reporting Roadblocks: Leading to project delays and wasted spend
Typical Marketing Agency
Strategy Oversight: Dedicated account manager responsible for strategy, but requires your help implementing solutions
Limited Expertise: Results may fall short due to a team that lacks specialized knowledge and experience.
Cookie-Cutter Solutions: Checklists and generic solutions for optimizing your campaigns
Regular Support: But often unreliable when issues arise with your account
FAQ's about our Website Maintenance Services
Web maintenance ensures your site runs optimally, enhancing user experience and preventing costly issues. Studies show that 40% of users abandon a website if it takes more than 3 seconds to load (Source: Google). Regular maintenance addresses such performance issues, improving user retention, reducing bounce rates, and maximizing ROI by keeping potential leads engaged on your site.
Regular updates—monthly or quarterly—ensure your site remains secure and functional. Websites that experience downtime due to poor maintenance can lose up to $5,600 per minute in revenue (Source: Gartner). Our web maintenance services help you avoid such losses, providing predictable costs and long-term value.
From downtime and slow load times to security breaches, web maintenance solves tangible issues that impact your bottom line. A 1-second delay in page load time can reduce conversions by 7% (Source: Akamai). By ensuring optimal site performance, our services help protect and boost revenue streams.
Neglecting maintenance can lead to costly outages, security breaches, and lost sales. In fact, 60% of small businesses close within six months of a cyberattack (Source: National Cyber Security Alliance). By investing in regular web maintenance, you minimize risks and ensure consistent performance, ultimately providing a solid return on investment.
Yes! A well-maintained website can boost conversions significantly. For instance, optimizing site speed alone can increase conversion rates by 20% (Source: Deloitte). Our web maintenance services focus on key performance factors like speed, usability, and security—helping you maximize your site’s revenue potential.
Cyberattacks are on the rise, and the cost of a data breach can be as high as $4.24 million per incident (Source: IBM). Our web maintenance agency ensures your website is fortified with the latest security updates and patches, safeguarding your business from cyber threats and their potential financial repercussions.
Proactive maintenance saves money by preventing major issues before they occur. For example, unplanned downtime can cost businesses an average of $400,000 per hour (Source: ITIC). With routine maintenance, you avoid costly emergencies and ensure the long-term health and performance of your website.
Regular maintenance directly impacts SEO. Websites that load within 2 seconds or less have a 50% higher chance of ranking on the first page of Google (Source: Backlinko). By optimizing speed and fixing issues like broken links, our services help you improve search rankings and drive more qualified traffic—translating into better leads and conversions.
You don’t need to spend a fortune to see value from web maintenance. Studies show that regular updates can reduce website-related operational costs by 30% over time (Source: Accenture). We offer scalable solutions, ensuring your site gets the care it needs without exceeding your budget, while still driving tangible results that improve your bottom line.
Transparent Web Maintenance Pricing Packages
Website Maintenance Security Plans
| Features | Basic Wordpress Site | Enterprise WordPress & WooCommerce |
|---|---|---|
| Monthly Investment | RM 450 | RM 750 |
| Hosting Add-on | From RM200/month | From RM200/month |
| Recommended for: | WordPress sites 500 or less pages | WordPress sites 500+ pages |
| Content Type | Primarily static content | Ecommerce |
| Custom & dynamic functionality | ||
| Website Updates M-F 8a-5p GMT+8 | ✔ | ✔ |
| UX Design, Website Maintenance, Project Management, Visitor & UX Analysis, Client Support, Web Development & Web Infrastructure Hours | Additional cost: RM350/hour | Additional cost: RM350/hour |
| WordPress Quarterly Upgrades/Security Patches | ✔ (RM350/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
| Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | ✔ (RM350/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
| Daily Security Scan | ✔ | ✔ |
| Full-site backup and storage at 3rd party location (for easy restore) | Monthly | Weekly |
| Urgent Support/Restore if Website is Hacked/Downed | ✔ | ✔ |
| If 1 business day turnaround is requested | RM500/hour | RM500/hour |
| Care Plan Maintenance Report | Quarterly | Quarterly |
| Need more information? WhatsApp Us: +60177922540 |
Website Maintenance Enhancement Plans
| Features | Web Maintenance: Lite | Web Maintenance: Lite+ | Web Maintenance: Pro | Web Maintenance: Pro+ |
|---|---|---|---|---|
| Monthly Investment | RM1,450 | RM2,200 | RM3,600 | RM6,075 |
| Hosting Add-on | From RM200/month | From RM200/month | From RM200/month | From RM200/month |
| Recommended for: | Static content updates for WordPress sites 500 pages or less | Static content updates for WordPress sites 500+ pages, Ecommerce | WordPress sites 500 or less pages | WordPress sites 500+ pages |
| Primarily static content | WooCommerce | Primarily static content | WooCommerce | |
| Custom & dynamic functionality | Custom & dynamic functionality | |||
| Project Management | ||||
| Dedicated KawanElite Project Manager | ✔ | ✔ | ||
| Helpdesk support portal used for client requests & team communication | ✔ | ✔ | ✔ | ✔ |
| Communication & project management portal | ✔ | ✔ | ✔ | ✔ |
| Website Updates M-F 8a-5p GMT+8 | ✔ | ✔ | ✔ | ✔ |
| Emergency Evening Support M-F 5p-9p GMT+8 | ||||
| Emergency Weekend Support Sat-Sun 9a-5p GMT+8 | ||||
| Ongoing Website Security Monitoring and Patches: | ||||
| ✔ (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 4 monthly hours) | ✔ (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 15 monthly hours) | |||
| Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | ✔ (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 6 monthly hours) | ✔ (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 25 monthly hours) | ||
| Daily Security Scan | ✔ | ✔ | ✔ | ✔ |
| Website Uptime Monitoring (Every minute) | ✔ | ✔ | ✔ | ✔ |
| Daily full-site backup and storage at 3rd party location (for easy restore) | ✔ | ✔ | ✔ | ✔ |
| Urgent Support/Restore if Website is Hacked/Downed | ✔ | ✔ | ✔ | ✔ |
| Monthly Support Hours: | ||||
| Plan hours (includes web design, web development, project manager support) | 4 hours/month | 6 hours/month | 15 hours/month | 25 hours/month |
| Unused hours roll to the next month | ✔ | ✔ | ✔ | ✔ |
| If client requested & desired – Staging environment utilized by KawanElite developers | Additional cost: RM350/hour setup | Additional cost: RM350/hour setup | ✔ (Optional – Setup to come out of support hours) | ✔ (Optional – Setup to come out of support hours) |
| If 1 business day turnaround is requested | ✔ Included with 50% Expedition Multiplier Applied to Hours Used | ✔ Included with 50% Expedition Multiplier Applied to Hours Used | ✔ Included with 50% Expedition Multiplier Applied to Hours Used | ✔ Included with 50% Expedition Multiplier Applied to Hours Used |
| Prioritized turnaround times | ✔ | ✔ | ✔ | ✔ |
| Need more information? WhatsApp Us: +60177922540 |
Website Maintenance Proactive Plans
| Features | Lite | Pro (Most Popular) | Elite |
|---|---|---|---|
| Monthly Investment | RM3,600 | RM6,075 | RM15,000 |
| Hosting Add-on | From RM200/month | From RM200/month | From RM200/month |
| Recommended for: | Static content updates for WordPress sites 500 pages or less | Static content updates for WordPress sites 500+ pages, WooCommerce | WordPress sites 500 or less pages |
| Primarily static content | WooCommerce | Primarily static content | |
| Custom & dynamic functionality | |||
| Project Management | |||
| Dedicated KawanElite Project Manager | ✔ | ✔ | ✔ |
| Project management portal Access | ✔ | ✔ | ✔ |
| Website Updates M-F 8a-5p GMT+8 | ✔ | ✔ | ✔ |
| Emergency Evening Support M-F 5p-9p GMT+8 | ✔ | ||
| Emergency Weekend Support Sat-Sun 9a-5p GMT+8 | ✔ | ||
| Ongoing Website Security Monitoring and Patches: | |||
| WordPress Quarterly Upgrades/Security Patches | ✔ (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 8 monthly hours) | ||
| Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | ✔ (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 16 monthly hours) | ✔ (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 16 monthly hours) | |
| Daily Security Scan | ✔ | ✔ | ✔ |
| Website Uptime Monitoring (Every minute) | ✔ | ✔ | ✔ |
| Daily full-site backup and storage at 3rd party location (for easy restore) | ✔ | ✔ | ✔ |
| Urgent Support/Restore if Website is Hacked/Downed | ✔ | ✔ | ✔ |
| Monthly Technical Hours: | |||
| Plan hours (includes web design, web development, project manager planning & support) | 8 hours/month | 16 hours/month | 16 hours/month |
| Unused hours roll to the next month | ✔ | ✔ | ✔ |
| If client requested & desired – staging environment utilized by KawanElite developers | ✔ (Optional – Setup to come out of support hours) | ✔ (Optional – Setup to come out of support hours) | ✔ (Optional – Setup to come out of support hours) |
| If 1 business day turnaround is requested | ✔ Included with 50% Expedition Multiplier Applied to Hours Used | ✔ Included with 50% Expedition Multiplier Applied to Hours Used | ✔ Included with 50% Expedition Multiplier Applied to Hours Used |
| Prioritized turnaround times over non-subscribed customers | ✔ | ✔ | ✔ |
| Proactive Deliverables: | |||
| Monthly proactive website support hours | 6 hours/month (In addition to 8 monthly technical hours) | 8 hours/month (In addition to 16 monthly technical hours) | 8 hours/month (In addition to 16 monthly technical hours) |
| Daily monitoring of performance and critical site functionality | ✔ | ✔ | ✔ |
| Real-time (24/7) monitoring and protection | ✔ | ✔ | ✔ |
| Quarterly, full-site UX testing completed by dedicated Project Manager | ✔ | ✔ | ✔ |
| SSL, web hosting & domain accounts: expiration monitoring & renewal support as needed | ✔ | ✔ | ✔ |
| Monthly website performance, infrastructure and UX analysis report | ✔ | ✔ | ✔ |
| Monthly action item recommendations prioritized based on anticipated site impact for implementation with monthly support hours | ✔ | ✔ | ✔ |
| Monthly consultation call with dedicated Project Manager (up to 1 hour) | ✔ | ✔ | ✔ |
| Need more information? WhatsApp Us: +60177922540 |